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Help & Info
Thank You for visiting our store.
We strive to bring you quality
products and services for your
home or business.
COUPON SPECIALS:
minimum order $25

10% Discount on all orders,
use code " 2941 " at checkout.

15% Discount on your 1st order, 
use code " 3322 " at checkout.
Please feel free to contact us
if you need further assistance.
sales@hometownadvertiser.com
or phone (319) 472-2941
Our hours are 8 am to 5 pm
Mon.-Fri. CST.
Reliability Seal
 
 
Online Payments


Shipping Details
  • Items are usually processed within 1-2 business days after your order is placed and payment is received.
  • Most of our orders are shipped within 3-4 business days.
  • For larger items, such as placmats and booklets:
    -  Please allow up to 7-10 business days for your item to arrive.
    -  A local delivery agent will call and schedule a delivery appointment for Monday - Friday within a 4 hour delivery window.
    -  Two man deliveries require that you provide us with a valid bill-to and ship-to phone number when placing your order, as most carriers will need to schedule the delivery with you.
  • Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders.
  • When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

Do you ship internationally?

We can only ship to addresses in the United States.

Order Tracking


Has my order shipped? / Can I track my order?

When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at sales@hometownadvertiser.com and we will assist you in locating your order.

If you have not received a tracking number:
     

Has it been 10 business days since your order was confirmed?

NO  : Please wait the 10 business day period prior to contacting us.
YES : Please contact us at sales@hometownadvertiser.com

An item is missing from my order?

Most of our products are shipped from our local warehouse. However, there are times that orders contain products that are shipped from multiple warehouses, ie: imprinted items.

If you believe that an item is missing from your shipment:

  • Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
  • If you believe that we shipped an item and a product is missing, please contact us immediately at sales@hometownadvertiser.com.

I received a product with missing parts

If you have received a product with missing parts, please contact us immediately at sales@hometownadvertiser.com Please also see our Return Policy.

I received the wrong product

If you have received the wrong product, please contact us immediately at sales@hometownadvertiser.com. Please also see our Return Policy.